Client: Windows 11, version 22H2 Windows 10, version 22H2 Windows 11, version 21H2 Windows 10, version 21H2.If you are experiencing this issue with other security software installed or after installing the latest version of Trellix Endpoint Security Agent, please contact customer support of the security software you are using. Resolution: This issue has been resolved by Trellix in Endpoint Security Agent (HX) 35.31.25 and later. This issue is not likely to be encountered by consumers using Windows devices in their home. When attempting to open an affected app, Event Log indicates an access violation with the error "module is unknown". This issue only occurs with 32-bit apps running on 64-bit Windows with Trellix Endpoint Security version earlier than 35.31.25. Some known affected apps are Microsoft Outlook and other Microsoft Office apps. If you're using Firefox, Edge, or Safari, you can follow along with our guide to spoof your user agent without installing an extension.Microsoft Outlook and some apps might not openĪfter installing KB5027215 or later updates on Windows devices with certain antivirus, antimalware or security software installed, you might not be able to open Microsoft or third-party apps. This trick works in most browsers, but we'll be using Google Chrome for this guide. To get to the direct ISO file downloads, your browser will claim it's on a non-Windows operating system. If you spoof the user agent, you can access a site that claims it's incompatible with your system. If something on the website isn't compatible with your setup, the site can serve you a different page. The browser's user agent is a short string of text that tells a website which OS and browser you're using. This requires spoofing your browser's user agent. To get those direct ISO file downloads on Windows, you'll need to make your web browser pretend you're using another operating system. If you access the website from another operating system-like macOS or Linux-you're sent to a page where you can directly download an ISO file instead. Microsoft's Media Creation Tool is only for Windows.
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